As part of our commitment to be there when our customers and communities need us most, The Hanover CARES Fund will return 15% of April and May auto premiums to eligible personal lines customers. This refund will be automatically applied and customers do not need to take action. Customers with billing questions should call 800-922-8427. In addition, we’ll contribute $500,000 to local nonprofits across the country to address needs arising from this public health crisis.

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Counterfeit Hanover Checks

It has come to our attention that a third party, (or parties), is issuing counterfeit Hanover checks to individuals as part of a scam. If you receive a Hanover check you are not expecting, we advise you to confirm it is authentic before you try to cash it. These counterfeit checks are allegedly being sent as payment to individuals who have posted items for sale, for consideration of some forms of employment, or in exchange for placing an advertisement or auto wrap on a vehicle.

Please note that an authentic Hanover check will include the payee’s name and address, provide The Hanover’s customer service number (800-922-8427 ), and typically be delivered via the U.S. Postal Service as first class mail. The counterfeit checks we have seen do not include the payee’s address, often arrive via priority mail, FedEx, UPS or a carrier other than the U.S. Postal Service, and may include a small circle in the middle of the check, toward the bottom, labelled: Heat Sensitive Shield.

If you have any questions about a Hanover check, please contact: Charles Reed, Director Investigative Services Unit.
Direct number: 508-855-3589

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