To All Employees

Over the course of many years, we have established a foundation of  
trust and respect among our many stakeholders. Along the way, we have 
demonstrated our commitment to the highest standards for professional 
conduct and behavior, and our stakeholders have come to expect that we 
will act with integrity and fairness. 

You, as an employee, play an important role in preserving our reputation 
by always adhering to high ethical standards and by avoiding any  
appearance of impropriety. 

Our Code of Conduct outlines our company’s expectations for business 
and professional conduct. The Code of Conduct also helps us recognize 
and address ethical issues. As an employee of our company, it is essential 
that you are familiar with our Code of Conduct and that you comply with 
the letter and the spirit of these policies.

Our Code of Conduct cannot anticipate every situation in which a question of ethics or impropriety may arise. 
If you have questions about a decision you make or if you have concerns about the actions of another employee, 
please talk with your manager, a compliance officer, a member of the Office of the General Counsel or  
a member of our human resources department. 

If you prefer, you may call The Hanover Insurance Group Anonymous Alert Line at 

800-533-2547 (in the U.K., 

0808 234 0969),

 or you may report any violations anonymously through the confidential website  

www.HanoverAlertLine.com. 

Thank you for your commitment to understand our Code of Conduct and maintain the highest professional 
and ethical standards. With our vigilance, our company will continue to be among the most trusted  
companies in our industry.

John C. Roche 
President and Chief Executive Officer